Clear rules before custom manufacturing begins.
Xahelo separates payment, engineering, manufacturing, quality, safety, and customer consent so each consequential step is explicit and auditable.
These policies are operational startup drafts built to match Xahelo's current product flows. They should receive qualified legal review before live commercial launch. Xahelo will not treat software policy wiring as legal certification.
Version 2026-08-09.1 · Effective August 10, 2026 at 1:57 AMTerms of Service
The core rules for using Xahelo, requesting manufacturing work, accepting quotes, and receiving custom parts.
Read policy →PRIVACYPrivacy Policy
How Xahelo collects, uses, stores, and shares information across repair, manufacturing, support, and commerce workflows.
Read policy →REFUNDS REMAKESRefund & Remake Policy
How Xahelo handles manufacturing defects, fit concerns, cancellations, remakes, and refunds for custom parts.
Read policy →SHIPPINGShipping Policy
Shipping estimates, address responsibility, carrier handoff, delays, and damaged-package handling.
Read policy →ACCEPTABLE USEManufacturing Acceptable Use Policy
Requests Xahelo will refuse, restrict, or require additional review before manufacturing.
Read policy →IP CADIP & CAD Policy
Your rights and responsibilities when uploading product photos, CAD files, drawings, labels, or other technical evidence.
Read policy →SAFETYSafety-Critical Use Policy
How Xahelo treats high-consequence applications and the limits of AI, photos, and custom manufacturing evidence.
Read policy →Open a customer support case.
Signed-in customers can create an auditable case for an order, quote, repair, payment, shipping, or quality issue.