Clear rules for a repair and manufacturing platform.

Policy library

• Terms of Service
  The core agreement for using Xahelo and purchasing or manufacturing replacement parts.
• Privacy Policy
  What Xahelo collects, why, service providers, security, retention, and privacy rights.
• California Privacy Disclosures
  California online-privacy, tracking-signal, CCPA-applicability, and privacy-request disclosures.
• Refund & Remake Policy
  Cancellations, custom parts, manufacturing defects, fit problems, damage, remakes, and refunds.
• Shipping Policy
  Lead times, delay notices, tracking, carriers, addresses, damage, and delivery.
• Product Safety & Use Notice
  Safety limitations, installation, additive-manufacturing considerations, and incident reporting.
• Restricted & High-Risk Parts Policy
  Requests Xahelo refuses or routes through elevated review.
• Intellectual Property & Copyright Policy
  Uploads, CAD, reverse engineering, trademarks, catalog publication, and rights complaints.
• Privacy Requests
  Access, correction, deletion, portability, and other applicable privacy rights.
• Cookie & Analytics Notice
  Essential browser storage, first-party analytics, and advertising status.
• AI & Automated Analysis Notice
  How AI may assist Xahelo and where human review remains necessary.
• Seller Information
  Legal seller identity/address disclosure and return/refund information required before live commerce.
• Accessibility Statement
  Xahelo accessibility practices, barrier reporting, and ongoing remediation commitment.

Contact

Customer support, legal-policy questions, privacy requests, and rights complaints can be sent to support@xahelo.com with a descriptive subject line.